My work
My work
Embedded Files
Each of these five case studies showcases a different aspect of my approach to learning design and technical communication. While each example varies in its original intent — public-facing documentation, technical writing, training curriculum, change management, music instruction — I built all of them with the same philosophy: break a process into pieces, build comfort and confidence with those pieces, then put them back together.
Note: supporting materials are included on the individual pages.
Public-Facing Documentation Suite for a New Product Launch (Marius JDM-5X Board)
Brief summary: Wrote a variety of public-facing documentation to support a 3rd-party controller board ("Marius JDM-5X Board") with advanced features and deep customization options. The launch of this product line caused an immense burden for our Support team. Customers were confused and intimidated by the amount of power and control they had, and Support constantly had to escalate technical questions to my team (Documentation/Training/R&D).
The documentation covered multiple processes, but each piece had three goals: reassure and empower the users to take ownership of their equipment; explain each individual step carefully to promote understanding; and correct widespread community misconceptions about certain controller quirks.
After the completion of these documents, Support escalations dropped from a few per day to a few per week.
Note: Most of my other work in the portfolio is internal and heavily redacted as a result. This project is all public, and is available here in full, unedited.
Full Controller Modification Technical Manual for New Hire Training
Brief summary: A 40-page document simultaneously serving as a technical manual and a training program, built by formalizing a complex process heavy in institutional knowledge and traditionally taught straight through.
Brief summary: I created an accelerated training program designed for large group onboarding, replacing our traditional approach of 1:1 or 1:2 training. Note: new hires often have little to no soldering or controller modding experience.
The pilot group achieved a 14% improvement in average full build time (~28 minutes) and a 47% improvement on a key bottleneck (~13 minutes).
Brief summary: Designed our system for urgent process change announcements made in Discord, which often have to balance operating as both a standalone, complete training reference and a scannable, quick read for technicians who need the immediate update mid-build.
Articulation (using the tongue to create gaps between notes) requires a combination of technique and endurance, and it's an important skill for wind musicians to develop. The tongue is a muscle that needs training similar to any athletic skill.
Brief summary: Designed customized articulation improvement programs for each of my 35 private saxophone students with varying initial skill levels. Programs targeted individual technique and endurance bottlenecks with a focus on deliberate, isolated practice.
Page updated
Google Sites
Report abuse